Ohana Creatives "FAQ" Page - Helpful Info & Tips


"Kimmie Bird" Says:

For All Imprintable Blank Catalog Orders:

  • When you make your selection, you will add it it to your cart.
  • Then you will check out.
  • Rather than pay at check-out, you will being making a "Request For A Quote" (aka an "invoice"- common in the garment world).
  • You will receive a follow-up e-mail,with an invoice from me via PayPal, usually by end of same business day (No later than two business days).
  • Once your invoice is paid, I will place your order.
  • You will receive a tracking number on all orders. 
  • Unless otherwise requested at time "Request For Quote" is sent, I will ship least expensive way available.
  • Express shipping may be available at buyer's expensive.
  • Most orders will ship within 24 business hours. Many same business day.

These FAQ's Apply To ALL Orders

    • If my supplier offers me free shipping on your order and is drop shipped directly to you, I will pass along the savings to you. Contact us for details.
    • Most vinyl can be ordered by the roll. Contact us for details.
    • Immediately inspect packages upon receipt.
    • Report any damages directly to carrier. Refuse package if need be. *Note* If my supplier charges a restocking fee-you will be subject to restocking fee. 
    •  All orders are carefully inspected prior to shipping.
    •  Due to the consumable nature of the products we carry, no returns are accepted unless there is a mistake with your order on our part. If arrives damaged, contact us immediately.
    • Absolutely no returns without prior RMA (Return Merchandise Authorization). Sorry, no exceptions. Shipping is at buyer's expense. Returns may be subject to restocking fee.
    • Due to Covid-19, shipping & delivery times can not be guaranteed.  Thank-you for your patience and understanding.
    • If there are any issues, please report immediately. We want our customers to be happy, and will work with you to the best of our ability to resolve any questions or concerns.
    • If you don't see what you are looking for, just ask!
    • We work hard to find the most up-to-date selection of crafting supplies available, and we are always open to new suggestions!
    • You may also contact us directly at: ohanacreatives@yahoo.com